Support

Thank you for visiting our online store, please find the below information for ordering our product and do not hesitate to contact us if you have any questions.

Ordering and Payment

All our price listed are in Hong Kong Dollars. Please use the shopping cart system in this website to placing orders. We accept PayPal (Credit Card), Bank Transfer (Bank of China Hong Kong) and more, you can choose the payment method at the checkout page.

Shipping

If there are no notice at the specific product page, normally we will ship out within 3 business days. We ship your order via Hong Kong Post or SF Express with online tracking code.

International Shipping

We ship our product worldwide! International shipping rate depend on the product size and weight, we have 4 classes shipping cost, which is HKD60, 160, 240 and 360. Please find the shipping cost at Cart page.

Cancellation and Return

For regular products you can cancel your order without any reason before the order was ship but for custom-made order we don’t accept any cancellation. We don’t accept any return, if there are no quality issue.

Warranty

Shelters and Tents, we provide lifetime warranty against manufacturing defect for original purchaser. Defective items will be repaired or replaced at no cost under our lifetime warranty policy. This warranty does not cover wear and tear, improper handling, accidents, or neglected.

Other products we provide limited warranty against manufacturing defect for original purchaser. Please contact us for details.

This is a unique website which will require a more modern browser to work!

Please upgrade today!

Spring Sale: use code "TFS2019", 10% off for Shelters! (Ends 31 March)