Support

Thank you for visiting our online store, please find the below information for ordering our product and do not hesitate to contact us if you have any questions.

Ordering & Payment

All our price listed are in Hong Kong Dollars. Please use the shopping cart system in this website to placing orders. We accept PayPal (Credit Card), Bank Transfer (Bank of China Hong Kong) and more, you can choose the payment method at the checkout page.

Production & Shipping

If there are no notice at the specific product page, normally we will ship out within 3 business days. We ship your order via Hong Kong Post or SF Express with online tracking code. We ship our product worldwide! International shipping rate depend on the product size and weight, please find the shipping cost at Cart page.

Cancellation & Return

For regular products you can cancel your order without any reason before the order was ship but for custom-made order we don’t accept any cancellation.

You can return the product without reason within 14 days of delivery. The product must be in new condition meaning all labels and hangtags etc. must still be attached. Custom made product we don’t accept return and refund.

Warranty

For our own brand – TARA POKY and Pre Tents, we provide lifetime warranty against manufacturing defect for original purchaser. Defective items will be repaired or replaced at no cost under our lifetime warranty policy. This warranty does not cover wear and tear, improper handling, accidents, or neglected. Any warranty if there are shipping, customer have to pay the shipping fee.

Other products we provide limited warranty against manufacturing defect for original purchaser. Please contact us for details.

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